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State Authorization and Complaint Resolution

State Authorization

NC-SARA Approved Institution Logo

A-B Tech is a member of the National Council for State Authorization Reciprocity Agreements (NCSARA) which allows students to enroll in online distance education classes from most of the United States and several territories.  The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. Institutions offering distance education courses or programs must provide current and prospective students with the contact information for filing complaints with the college, its accrediting agency, and with the state agencies that handle complaints in the students' state of residence.

The SREB's Electronic Campus is a comprehensive source for information about higher education and e-learning opportunities in the South. The Electronic Campus provides a one-stop place for students seeking to find online educational opportunities and services that match their individual needs. The SREB Electronic Campus will end its operation on June 30, 2017.

Click here for more information and to visit the SREB's Electronic Campus website .

Students residing outside of the State of North Carolina while taking online courses from Asheville Buncombe Technical Community College, who desire to resolve an academic grievance or complaint, should first follow Asheville Buncombe Technical Community College's Student Complaint Process.


NC Community College System, A-B Tech, and NC Post-Secondary Education Complaint Procedures

 

Academic Matters: Students enrolled in online/ distance courses at A-B Tech who have a complaint about grades, College decisions, or other A-B Tech procedures should follow the College's policies for Student Complaints and Grade Appeals, which are available to view in the Student Handbook and College Catalog.

Discrimination Issues: Students should follow the process outlined in the Student Grievance Policy also found in the Student Handbook.

 

North Carolina Post-Secondary Education Complaints

If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints

c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Website: North Carolina Post-Secondary Education Complaints

 

SACSCOC Student Complaint Process

A-B Tech Community College is accredited by the Southern Association of Schools and College Commission on Colleges (SACSCOC).  SACSCOC Complaint Procedures are available for review by all A-B Tech students.

If an issue cannot be resolved internally, the student may file a complaint with his/her state. 

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.  While A-B Tech strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by A-B Tech’s internal processes, you may choose to file a complaint with the college's accrediting agency. The contact information for SACS is:

1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org

SARA-NC Complaint Process

Students may also file a complaint through SARA NC.  SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.  SARA-NC Complaint Process  and  Complaint Form.

SARA-NC Contact Information:

SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
Website: www.saranc.org