State Authorization and Complaint Resolution
State Authorization for Out-of-State, 100% Online Students
A-B Tech is a member of the National Council for State Authorization Reciprocity Agreements (NCSARA) which allows students to enroll in online distance education classes from most of the United States and several territories. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. Institutions offering distance education courses or programs must provide current and prospective students with the contact information for filing complaints with the college, its accrediting agency, and with the state agencies that handle complaints in the students' state of residence.
Students may reference the NC-SARA website to verify that A-B Technical Community College is authorized to offer Distance Learning courses in their state. Registration of students from states not included in NC-SARA may require additional time and information so please allow additional time for this process.
Students residing outside of the State of North Carolina while taking online courses from Asheville Buncombe Technical Community College, who desire to resolve an academic grievance or complaint, should first follow Asheville Buncombe Technical Community College's Student Complaint Process. The A-B Tech Student Complaint process can be reviewed on page 47 of the course catalog. Please contact the the office of the Vice-President for Student Services at firstname.lastname@example.org or 828-398-7146, if you need further assistance with the complaint process.
A-B Tech and NC Post-Secondary Education Complaint Procedures
Academic Matters: Students enrolled in online/ distance courses at A-B Tech who have a complaint about grades, College decisions, or other A-B Tech procedures should follow the College's policies for Student Complaints and Grade Appeals, which are available to view in the Student Handbook (page 103) and College Catalog (page 47).
SARA-NC Complaint Process
Students may also file a complaint through SARA NC. SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. SARA-NC Complaint Process and Complaint Form.
SARA-NC Contact Information:
SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
Students can submit complaints to:
Terry G. Brasier
Vice President, Student Services
340 Victoria Road
Asheville, NC 28801