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Reset a Forgotten Password

Have you enrolled?

You cannot reset your password unless you enroll by linking a phone number, personal email address, or mobile authenticator app to your Office 365 account.

I have forgotten my password and I am enrolled:

I have forgotten my password and I am not enrolled:

Contact the Helpdesk at by email at or by telephone at (828) 398-7550. They can give you a temporary password. Please change your password, then enroll.

I know my password; I would like to change it:

You can change your password, but please be sure that you enroll first!