Human Services Technology Department Student Internship Handbook

(Please read this as you are responsible for knowing and adhering to the material herein.)

 

 

Overview:

  • In order to earn a Human Service/ Social Services degree, you must successfully participate in 1 semester’s worth of COOP (i.e., internship or field placement).
  • The purpose of an internship is to provide you with an opportunity to apply professional concepts in an actual practice setting.
  • Internship experiences are meant to benefit students educationally/ professionally.
  • They are also meant to benefit community agencies by providing them with a measure of free labor within the context of providing an educational experience for students.
  • Internships provide students with real-life experience in professional settings.
  • All settings function with strengths and weaknesses.
  • It is important for you to realize that an internship experience that does not meet your ideal can still offer an acceptable and valuable learning experience.
  • It is important for you to realize that the College has no authority over how an agency functions.
  • An internship experience should be undertaken with serious commitment.
  • It marks the beginning of your professional practice and the start of your professional reputation.
  • It brings with it all of the sobering obligations of professional practice-- including obligations to the profession, organizations, colleagues, supervisor (or designee), laws, ethics, professional values, professional practice standards, and clients.
  • It also brings with it the rewards associated with helping people and with beginning a career as a human services professional.
  • To date, internship experiences have been markedly positive overall for both students and agencies.

 

Requirements of the Internship Experience:

  • In entering into an internship experience, you should be ready to dedicate a significant portion of your time during the weekdays to your placement.▫   10 hours of verified, meaningful internship experience per week over the course of a semester is required.▫   A total of 160 hours of verified, meaningful internship experience for the semester is required.
  • Internships are unpaid.
  • Internships cannot occur with a current employer.
  • Internships cannot occur during evenings, nights, or weekends.
  • Internship sites must be located within the immediate vicinity of Asheville.
In order to be eligible for an internship, you must meet the following criteria:
  1. You must be at least 18 years old.
  2. You must have a minimum of a 2.0 overall GPA in your Human Service Technology/ Social Services coursework.
  3. You must have successfully completed 3 semesters’ worth of courses in the Human Service Technology/ Social Services Program.
  4. You must have submitted 3 letters of support that satisfy the criteria outlined in the “Human Services Technology Department Student Handbook”.
  5. You must have officially declared your major as “Human Services Technology”.
  6. You must have favorable recommendations from the instructors in the Human Services Technology Department.
  7. Throughout your involvement with the program, your conduct must have shown itself to be consistently in accord with the “Ethical Standards of Human Service Professionals” that have been established by the National Organization for Human Services and the Council for Standards in Human Service Education.
  8. You must satisfy the requirements in the “Guidelines for Students at Risk”  handout which states the following:
    “Upon enrollment, the student must inform his/ her… department head of any medical, psychological, or psychiatric conditions that affect his/ her ability to provide safe clinical care.  The student will be required to be individually assessed by his/ her personal physician and/ or a licensed mental health professional at his/ her own expense to determine eligibility for continuation of the program.  Eligibility for continuation will be based upon the following:  The potential harm that the individual poses to others; the ability of the individual to accomplish the objectives of the course curriculum; whether or not a reasonable accommodation can be made that will enable the student to safely and efficiently accomplish the objectives and/ or tasks of the course or curriculum without significantly exposing the student or other persons to the risk of information.”
  9. You must pass any general and/ or criminal background checks as well as any drug screens deemed necessary by an internship site for eligibility for participation in a placement at the site. It is possible that you might have to pay for these yourself.
  10. You must be able to materialize documentation related to your citizenship status as requested by a prospective internship site.
  11. You must be covered by adequate health and accident insurance for the duration of the internship experience.
    If you have student insurance, this might provide adequate coverage.
  12. You must agree not to hold the College and its agents responsible for any accidents/ injuries which occur as a part of your internship experience.
  13. You sign up for the corequisite “Work Experience Seminar” course as relevant to the “Work Experience” course.
  14. You must have the approval of the Department Chair.
  15. Throughout your involvement with the program, your conduct must have shown itself to be consistently in accord with the expectations listed in the “Human Service Technology Department Student Handbook”.
    Among other things:
    1. You should have a consistent history of professional conduct at all times both inside and outside of the classroom setting.
    2. You should be conducting yourself as a professional role model at all times.
    3. You should not have a recent history of being tardy for classes or with assignments.
    4. You must not be in violation of any of the College’s and department’s policies and procedures.
  16. You must be able to fulfill, in good faith, the obligations of the internship experience.
    Among other things, it must appear that:
    1. You are committed to conducting yourself as a professional with exceptional integrity at all times.
    2. You will rely on professional objectivity, judgment, insight, skills, laws, ethics, values, theory, and practices at all times.
    3. You will maintain confidentiality during and forever after the internship and seminar experiences.
    4. You will focus on applying what you have learned to the internship experience.
    5. You are able to be at an internship for 10 hours per week and can complete a total of 160 of verifiable, meaningful internship hours.
    6. You are committed to client safety.
    7. You are realistic about your expectations for an internship experience.
    8. You understand that an agency is under no obligation to provide you with employment when your internship experience is completed.
    9. You are able to appropriately and professionally balance your obligations and loyalties to the agency with those to the College and outside others.
    10. You are committed to assertively reporting any problems/ concerns related to your internship to your faculty coordinator and internship site personnel in a timely fashion.
    11. You are committed to assertively seeking out supervision from College and site personnel as is necessitated by your internship experience.
    12. You will keep your faculty coordinator and your site supervisor (or designee) fully and promptly informed of any significant problems that you experience.
    13. You can satisfy the requirements for internship outlined in the cooperative education packet, including its list of “Student Responsibilities”.
    14. You are able to take predominate responsibility for your internship experience—including coordinating the full completion of all relevant paperwork, your work hours, meetings, and your supervision with the site within set deadlines.
    15. You agree to pursue your site supervision needs assertively, recognizing that site supervisors (and their designees) are not required to provide you with a specific number of hours of supervision and tend to have constraints on their level of availability.
    16. You understand that your internship experience will only be terminated by the College in the case of exceptional circumstances.
    17. You agree to handle termination from your internship in a professional manner, regardless of the cause.
    18. You will follow the expectations outlined in this handbook and all other Departmental/ College policies and procedures including those outlined in the “Human Services Department Student Handbook”.
    19. You are committed to client safety and will put client safety first.
    20. You will address any safety and imminence-based issues in a professional and timely fashion which is consistent with current professional practice, legal, value, and ethical standards and with agency policies and procedures.
    21. You will rely first and foremost on agency supervisory staff for addressing any safety and imminence-based issues and will report these to your faculty coordinator in a timely fashion.
    22. You will bring any salient clinical, legal, interpersonal, and ethical issues to the attention of agency supervisory personnel and their faculty coordinator in a timely fashion.
    23. You will be on time for and will regularly attend your internship as scheduled.
    24. You will remain for the full duration of your internship according to your schedule.
    25. You will take breaks according to agency policy.
    26. You will not schedule your hours at a time when your site supervisor (or designee) is not available at the agency.
    27. You will assertively find out who your site supervisor’s designee is when your site supervisor e is not available at the agency.
    28. You will attend your internship as scheduled except in the case of an excusable absence.
      Excusable absences are defined as:
      • Personal illness
      • Illness or death in the immediate family 
      • Military responsibilities
    29. You will notify your site supervisor (or designee) of any internship absence by phone in a timely fashion and in advance of such an absence when at all possible.
    30. You will notify your faculty coordinator of any internship absence by phone in a timely fashion and in advance of such an absence when at all possible.
    31. You will make arrangements for the coverage of your internship duties, especially client care duties, in case of your absence in a timely fashion and in advance when at all possible.
    32. You will schedule academic and personal appointment at times that are outside of the time that you are scheduled to be at your internship.
    33. You will not conduct academic or personal business while at your internship except in cases of emergency-- this includes all phone calls, personal visits, and electronic correspondence.
    34. You will adhere to the dress code of your internship site.
    35. You will learn and follow the philosophy and guidelines of your site.
    36. You will function within agency parameters, will follow all agency policies and procedures, and will handle all interpersonal, legal, ethical, value, practice issues professionally.
    37. You will understand the backgrounds of the clients of the agency by researching these and by staying abreast of client charts/ files in a manner that assists with agency functioning and supervision.
    38. You will follow the site’s policies regarding client safety and its standards for care.
    39. You will use agency equipment and records in a responsible manner.
    40. You will observe primary staff interventions and treatment styles when at all possible.
    41. You will not use internship time for activities that are not related to the internship unless given permission by your site supervisor (or designee) or designee-- including homework.
    42. You will maintain confidentiality in all respects at all times, including:
      • Confidentiality as related to client issues.
      • Confidentiality as related to agency practices and conflicts.
        1. You will keep your site supervisor (or designee) and your faculty coordinator abreast of any developments and problems in this regard in an assertive and timely fashion.
        2. You will handle any site organizational, interpersonal, and supervisor (or designee) issues professionally and will not share information about such issues with any other individuals other than your site supervisor (or designee) and your faculty coordinator unless given authorization.
        3. You will not engage in gossip about any agency personnel, clientele, or other issue.
        4. You will keep all information that is shared as a part of internship seminar course forever completely confidential-- whether it is shared by you, the instructor, or a peer.
    43. You understand that you can be removed from your internship experience, can fail your internship experience, and/ or can fail the work experience seminar course if you violate any internship, departmental, College, or agency rules-- especially those related to client safety, agency practices, conduct, documentation, and confidentiality.

 

Setting Up an Internship Experience:

  1. All internship forms can be found through a link located on the Department’s website at http://www.abtech.edu/ah/ss/default.asp
  2. Once your advisor has indicated that you are eligible for internship and no later than 6 weeks before the beginning of the semester that you are to start you internship in, you should contact the Department Chair to set up an appointment to discuss the prospect of internship.
  3. Before this appointment, you should have:
    1. Made certain that you have satisfied completely all of the eligibility requirements for internship.
    2. Developed a rank-ordered list of no fewer than 5 prospective internship sites, including their phone numbers.
      You are encouraged to develop your list of prospective internship sites based upon the following criteria:
        • The type of human service population you would like to work with upon graduation.
        • The type of human service delivery that you would like to engage in upon graduation.
        • The prospective type of internship experience that an agency can possibly offer for an associate-level human services intern.
        1.  
          1. Buncombe County’s United Way’s 2-1-1 website, www.211wnc.org, might prove very useful to you as your perform your research on prospective agencies.
          2. Until you have been given the go-ahead by the Department Chair, you should not contact a prospective internship site!!
    3. Familiarized yourself with the cooperative education packet.
      You can obtain one of these from the Department Chair or by accessing the forms through the Department’s website.
    4. Read over and signed the “Student Guidelines” portion of the packet and submitted this to the Department Chair.
    5. Filled out the top portion of the “Asheville-Buncombe Technical Community College Cooperative Education Application”, attached a current copy of your transcript to the back of this application, and submitted these to the Department Chair before the start of the semester in which you are to intern.
      • The “Program Major” is Human Services Technology.
      • The “Instructor/ Advisor” is Megan Getty-Odom.
  4. Internship experiences must be appropriate and meaningful for a student pursuing an entry-level professional degree in the social service field.
    1. Meaningful and appropriate experiences tend to include those that offer direct contact with clients and a balance of professional opportunities such as:
    1.  
      • Observing/ performing interviews and intakes/ assessments
      • Performing basic counseling
      • Observing more advanced counseling
      • Observing/ running groups
      • Observing/ performing case management activities
      • Learning about the agency’s population and its policies/ procedures and philosophies
      • Learning about ethics and laws as they affect agency practice Engaging clients in treatment activities
      • Attending educational seminars/ trainings
      • Attending staffings and treatment/ care team meetings
      • Observing/ working in the various programs that the agency offers
      • Assisting with documentation including charting, reports, and other paperwork related to client care.Etc.
    2. Although your preferences play an important role in the internship site selection process, you are not guaranteed that you will get an internship site that you desire.
    3. Selection of an internship site is a collaborative process that involves the student, the site, and the College.
    4. The Department Chair has the power to veto an internship site— both during the site selection process and when an internship is underway at an agency.
    5. After you have met with the Department Chair concerning internship, the Department Chair will contact one or more internship site to discuss the prospect of an internship there.
      • The Department Chair will review the Department’s expectations with the site.
      • The Department Chair will assess the site’s expectations regarding the internship.
      • The Department Chair will assess the site’s willingness to sponsor an internship.
      • The Department Chair will discuss the need for the student to have a site supervisor.
      • The Department Chair will discuss the need for site personnel to interview the student.
      • The Department Chair will provide the site with basic information on the student which helps to facilitate the placement.
    6. Once a site is identified that is willing to sponsor you for an internship, you will be contacted by the Department Chair and instructed to set-up an interview at the site.
    7. You are expected to contact the site by the following workday to set-up an interview.
    8. You should approach this interview as a formal professional interview and should be prepared to mold your conduct and demeanor accordingly.
    9. You should prepare for your interview at the site by:
      • Researching the agency and its population(s)
      • Dressing and grooming yourself in a professional manner (business-like)
      • Developing relevant questions to ask about the agency, its functioning, and what will be offered in the prospective internship experience
      • Being knowledgeable about the expectations of the internship experience
      • Anticipating questions
      • Thinking about some realistic expectations that you might have which would be appropriate for this internship site given your level of practice
      • Reminding yourself of the expectations of professional conduct
      • Prepare a current resume
    10. You should contact the Department Chair by no later the next weekday following the interview to share your feedback about the acceptability of the site.
    11. You should also prepare and send a thank you letter to the individual(s) that you interviewed with.
    12. The agency will have been asked by the Department Chair to provide feedback to the College immediately after the interview.
    13. If you, the site, and the Department Chair are in agreement about the placement, the site will be adopted.
    14. Once a site is adopted and before the first day of the up-and-coming semester, you will facilitate the full completion of the “Cooperative Education Agreement” with the site and secure a job description from the site.
      • The site must be willing to provide 160 hours worth of meaningful experience for you for a semester (i.e., about 10 hours per week).
      • The job description must be appear to be an official agency document  or one that was created on the specific COOP form created for this and must be signed by your site supervisor (or designee).
      • The job description must be drafted by agency personnel when at all possible; if you are asked to draft the job description, it must be done based on what your supervisor (or designee) has described as being your internship duties and must be signed by your supervisor (or designee) and by the faculty coordinator.  (In such a case, you should use e the attached job description form.)
      • The “Cooperative Education Agreement” can be found in the cooperative education packet.
      • The “Student’s Supervisor” section of this form should contain the name and phone number of the student’s agency supervisor.
      • The “Faculty Coordinator” is Megan Getty-Odom and her phone number is 254-1921 x 465.
      • Under item #1 of the “Employer Responsibilities” section of this form, you should write in “160” hours of employment per semester.
    15. Before the first day of the semester in which you are to begin your internship, you must set-up a work schedule with your site supervisor (or designee).
      • You are to start your internship work experience during the first week of classes of the semester in which you are to intern.
      • You are to set-up a schedule which maximizes professional exposure to the agency’s offerings versus one that is simply for your personal convenience.
    16. All of the above actions should be completed in a timely fashion by no later than the first day of the semester that you wish to pursue internship. 
      • If you fail to meet the deadlines outlined in this section prior to the start of the semester in which you desire to intern, you may not be eligible to pursue an internship in the semester desired.
    17. You must agree to and sign a Department confidentiality/ conduct agreement in order to be eligible to pursue your internship.
      • Violating this confidentiality/ conduct and/ or any required by the field site can result in your dismissal from the internship experience and its corequisite work seminar course-- just as can violation of any other of the major provisions of internship.
    18. Even prior to the start of your internship experience and its seminar course, you will be graded on how well you comply with the requirements for setting up your internship experience, including meeting all deadlines, scheduling requirements, and documentation requirements.
      • You will lose 10 points for each day that you are tardy in meeting documentation, meeting, and scheduling deadlines.
    19. The work experience seminar corequisite course will require you to apply the theory, skills, values, laws, and ethics that you have learned to your internship experience.

 

Progressing Through an Internship:

  1. Successful completion of internship paperwork is especially important because the majority of it is mandated through State requirements.
  2. You are responsible for making certain that all internship documentation:
  • Is completed accurately.
  • Is completed neatly.
  • Is completed in full.
    Is completed within deadlines.
  • Has your site supervisor’s (or designee’s) and you signature as indicated.
  • Is brought to meetings as indicated.
  • Is submitted to the faculty coordinator in a timely fashion to be filed in their College internship folder.
  1. During the first meeting of the seminar course, you will provide your faculty coordinator with a copy of your regular internship work schedule.
  2. Within the first week of the semester that you are in internship, you will identify at least 3 measurable learning objectives in collaboration with your site supervisor (or designee) and the faculty coordinator.
    1. You are responsible for maintaining a time/ wage report that accounts accurately for all of the time that you have spent in internship.
      • This information is recorded on the “Asheville-Buncombe Technical Community College Cooperative Education Time/ Wage Report”.
      • You should be certain to fill out these forms accurately and in full.
      • You should record your time in no smaller than 15 minute (i.e., quarter hour) increments, rounding up and down appropriately.
      • At the end of the month, you should obtain your site supervisor’s (or designee’s) signature as verification of the hours that you have worked-- before turning in a copy of your month’s end time/ wage report.
      • You are required to provide a copy of your time/ wage report to your faculty coordinator on a weekly basis.
      • You are to keep the originals until the end of the semester when you are responsible for submitting these, fully completed, to the faculty coordinator; you should be careful not to lose these.
      • The original forms will be included in your internship file which will be kept by the College.
      • You are ultimately responsible for making certain that you are obtaining the appropriate number of hours of meaningful internship experience.
      • You are advised to check and recheck your math to make certain that you have not made in errors in accumulating your hours.
      • Please refer to the sample time/ wage report.
    2. At the midpoint of the internship semester, when prompted by the faculty coordinator, you are responsible for setting-up a meeting between yourself, your site supervisor (or designee), and the faculty coordinator.
      • In preparation for this meeting, you are expected to fill out the top portion of the first page of the “Asheville-Buncombe Technical Community College Cooperative Education On-Site Visitation Worksheet”.
        The “COE” number is 111.
        The “section” number is C1SS.
        The “semester” is either “Spring”.
        The “year” is the current calendar year.
        The portions of this form from “I. Interview between supervisor and faculty coordinator” and beyond and which pertain to the interview between the supervisor (or designee) and the faculty coordinator, the interview between the coop student and the faculty coordinator, and faculty coordinator’s evaluation of the student’s performance at this time will be completed during the meeting.
        This form will be included in your internship file which will be kept by the College.
      • In preparation for the midterm meeting, you are also expected to fill out the top portion of the “Asheville-Buncombe Technical Community College Cooperative Education Midterm Evaluation Worksheet”.
        1. The portion of the form which starts with item #1 and which allows you to rate your experience will be filled out during the midterm meeting between you, your site supervisor (or designee), and the faculty coordinator.
        2. This form will be included in your internship file which will be kept by the College.
      • The midterm meeting will take place at your internship site.
      • You should be prepared to briefly tour the faculty coordinator around your site either before or after this meeting, being certain to show the areas of the agency that you predominately work in.
    3. Before the end of the internship semester and when prompted by the faculty coordinator, you are responsible for setting-up a meeting between yourself, your site supervisor (or designee), and the faculty coordinator.
      • In preparation for this meeting, you are expected to fill out the top portion of the first page of the “Asheville-Buncombe Technical Community College Employer Evaluation of Student (End-of-Term) Worksheet”
        The “COE” number is 111.
        The “section” number is C1SS.
        The “semester” is either Spring.
        The “year” is the current calendar year.
        The portions of this form from “I. Evaluation of Co-op Student’s Performance at completion of the term” and beyond will be completed during the meeting.
        This form will be included in your internship file which will be kept by the College.
      • The meeting will take place at your internship site.
    4. Before the end of the internship semester, the student is responsible for filling out the “Asheville-Buncombe Technical Community College Cooperative Education Student’s Self-Evaluation Worksheet”.
      The “COE” number is 111. 
      The “section” number is C1SS.
      The “semester” is either Spring.
      The “year” is the current calendar year.
      This form should be completed objectively and in full and submitted to the Department Chair in a timely fashion.
      In the event that you have residual concerns about your internship experience, you should initiate a meeting with the Chair to review this form and any other outstanding internship issues that you might have regarding your internship.
      This form will be included in your internship file which will be kept by the College.
    5. At the end of your internship experience for the semester, the faculty coordinator will fill out and submit a “Faculty Coordinator Assessment" form that will be included in your internship file which will be kept by the College.
    6. Because the material and graded assignments covered in the internship work experience and its corequisite coop seminar course are interdependent, you will earn the same grade for both courses in for the semester.
    7. Internship experiences will be graded primarily on the basis of the evaluations that you receive during your internship experience, the completion of internship paperwork, how you function while in internship (including your ability to apply professional concepts to the internship experience and your ability to make appropriate use of clinical supervision), and the completion of written assignments related to internship experience.
      Criteria used for evaluations includes, among other things:
      • How well you understand your assigned responsibilities.
      • Do you have the knowledge necessary to competently perform your assigned responsibilities
      • Have you helped in meeting departmental demands
      • The quality of your overall performance
      • How assertive you are
      • How professionally you conduct yourself
      • How well you complete your MLOs
        Your appearance
      • Your punctuality/ dependability
      • Your subject knowledge
      • The quality of your work
      • The quantity of your work
      • Your attitude toward work assignments
      • Your relations with co-workers
      • Your relations with your supervisor (or designee)
      • Your leadership ability
      • Your communication skills
      • Your weaknesses
      • Your strengths
      • You ability to apply professional theory, values,  and practices
      • How you handle confidentiality
      • How you handle safety and imminence issues
      • Your understanding of clients
      • Your understanding of organization functioning
      • Your understanding of service delivery
      • How well you make use of supervision
      Please refer to the cooperative education packet’s evaluation forms and the course syllabi for more information about how you will be graded on your internship experience.
    8. Although the faculty coordinator can visit you at your internship site and/ or request to meet with you about your internship at any time, generally this does not occur unless there is some sort of problem/ concern related to the internship experience.
      • You should notify the faculty coordinator promptly and assertively about any problems/ concerns as related to your internship, and, although the faculty coordinator will try to assist as relevant, the faculty coordinator cannot solve all student problems/ concerns related to internship.
      • If you experience a problem/ concern as related to your internship, you are expected maintain professional conduct at all times.
      • If you experience a problem with your internship agency and/ or supervisor, the faculty coordinator is available to discuss the matter with you.
      • As appropriate, the faculty coordinator will generally operate under the policy of redirecting students back to assert/ advocate for themselves toward conflict resolution with site staff.
      • The faculty coordinator will generally take on a facilitative role, will value diplomacy, and will value a student’s right to self-determine in the way of student-agency conflicts--  all while attempting to respect the student’s, the agency’s, and the College’s position.
      • You should be aware that, if you have a conflict at your agency, there is often little that the faculty coordinator can do to help facilitate resolution of such a matter without your willingness to assert yourself.
      • You are expected to be honest and open in your dealings with clients, agency personnel, and the faculty coordinator and are expected to refrain from triangulating agency staff, clients, and the faculty coordinator.
      • In general and as appropriate, the expectation will be that you will take the lead resolving your difficulties while seeking out the support of the faculty coordinator and agency personnel as relevant.
      • How you choose to handle such difficulties can impact not only your internship experience but also your professional reputation.
    9. Internship experiences of the past have been very fruitful for both students and agencies, and significant problems have been virtually nonexistent.
    10. On occasion, students have even become employed at the agencies they have interned at.
    • Once finalized, you will formally record these on the “Asheville-Buncombe Technical Community College Measurable Learning Objective Worksheet”.
    • You then will sign this form, see that your site supervisor (or designee) signs the form, and turns it into the faculty coordinator.
    • You must submit the fully completed form to the faculty coordinator within the first 2 weeks of your internship experience during the semester.
    • This form will be included in your internship file which is kept by the College.
    • Learning objectives are agreed upon experiences, knowledge, skills, attitudes, or feelings to be targeted during an internship experience which will lead to your professional development.
    • Learning objectives should be measurable and should be detailed.
    • Learning objectives should be appropriate for and achievable by you relative to your parameters of practice and relative to the agency’s expectations and offerings.
    • Learning objectives should be related to classroom studies and should enhance the your creative, problem-solving, and technical skills.
    • Learning objectives should assist you in personal improvement toward your professional development.
    • One of the main purposes of an internship experience is for you to actualize your Measurable Learning Objectives (MLOs).

 

Setting Up an Internship Work Schedule:

  1. You are responsible for setting up a regular week work schedule with your site supervisor (or designee) by the first week of the internship semester.
  2. Work hours must occur on weekdays and should occur between 8 am and 6 pm.
  3. The site supervisor (or designee) must approve of your hours as must the faculty coordinator.
  4. Your internship work schedule should be created in a manner that affords you maximal exposure to relevant agency/ client experience and not simply for your convenience.
  5. You are responsible for submitting a copy of your work schedule for each semester to the faculty coordinator at the first meeting of the seminar course.
  6. You should not miss class time in order to take part in your internship experience.
  7. You are not to count breaks and meal times as a part of your internship hours unless such breaks and meals are specifically work-related.
  8. Without a valid excuse, you are required to complete 160 hours of meaningful agency work experience.
    • The faculty coordinator has final authority in determining what constitutes a valid excuse.
    • Excusable absences may require documentation and are defined as:
      Personal illness
      Illness or death in the immediate family
      Military responsibilities
  9. You should not participate in your internship experience on days in which the College is closed or on agency holidays.
  10. Well in advance, you should review your scheduled work days to see if they fall on agency holidays or College breaks.
    1. Well in advance, you should notify your site supervisor (or designee) of College breaks.
      • Well in advance, you should provide notice to your site supervisor (or designee) that you will not be in attendance at your internship at this time, should arrange for appropriate coverage of your duties, and should inform clients as relevant.
      • Well in advance, you should notify your faculty coordinator when you will be absent you’re your internship due to an agency holiday.
      • Well in advance, you should anticipate how time missed for holidays or College breaks will affect your accumulation of 160 hours of internship experience and should make arrangements with your supervisor (or designee) to make up any hours so that a shortage does not occur.
  11. You are expected to be at your internship 10 hours per week on average.
    • Unless you have received approval from the faculty coordinator and your site supervisor (or designee) in advance, you may not work less than or more than 10 hours per week.
    • Unless you have received approval from the faculty coordinator and your site supervisor (or designee), you may not complete your internship experience early.
    • You should plan to complete your final hours at your internship by the end of the week prior to the end of classes for the semester.
  12. If you need to be absent from your internship during other times that you are regularly scheduled to be at your internship, you should do the following:
    • Call your site supervisor (or designee) and any other relevant agency personnel as soon as possible-- ideally in advance.
    • Make arrangements to make-up any missed hours with your site supervisor (or designee) as soon as possible.
    • Call the faculty coordinator to notify her of your absence as soon as possible- ideally in advance.
  13. Your academic and personal appointments should be scheduled at times that are outside of the hours that you are scheduled to be at his/ her internship.
    • Except in emergency situations, your personal and academic life should not interfere with your internship work duties/ hours-- this includes handling personal business by phone, personal visits, and homework.
  14. You will be excused from your internship only in the event of extraordinary situations that are verified by a written physician’s excuse or documented by an extraordinary personal circumstances of an urgent nature related to the absence.
    1. Excusable absences may require documentation and are defined as:
      Personal illness
      Illness or death in the immediate family
      Military responsibilities.
  15. Failure to accumulate the stated number of hours can result in failure of the internship experience and its corequisite course.
  16. When you have valid reason to change your work schedule, you should have worked out the details of the change successfully with your site supervisor (or designee) prior to the change.
  17. It is very important for the faculty coordinator to stay abreast of your whereabouts, so you should notify the faculty coordinator of any schedule changes prior to implementing such changes.
  18. If you will need to be absent from your internship during regularly scheduled hours, you are responsible for promptly notifying the faculty coordinator of your schedule change.
  19. You can either fill out a “Change of Schedule Form” in full and submit it to the faculty coordinator or you can email the faculty coordinator with all the following information:
    • Your name
    • The course number and name
    • Your agency’s name
    • Your agency’s supervisor (or designee)’s name
    • Schedule alteration information:  Including the days, dates, and times of the alteration relative to your normal schedule
    • The reason for the change.
  20. All absences must be made up during the semester that you are enrolled in internship-- with the agreement of the site supervisor (or designee) and the faculty coordinator.

 

Terminating an Internship:

  1. Because of the significant impact that internship termination can have on students, agencies, and clients and their significant others, termination of an internship will not be undertaken lightly.
  2. If you are not performing satisfactorily in an internship, the internship can be terminated by the faculty coordinator in conjunction with the internship site.
  3. The faculty coordinator can terminate an internship in the event of student dissatisfaction; however, exceptional circumstances/ hardship will need to exist.
  4. At times, an internship site might need to terminate an internship due to changing organizational demands.
  5. Regardless of whether an internship is being terminated due to the end of the total internship experience or for other reasons, you are expected to handle such terminations in a professional manner at all times.
    • You are expected to maintain your professional composure, objectivity, and conduct.
    • When at all possible, you are to work with the agency on obtaining closure.
      This includes terminating clients with due notice and appropriately.
      This includes ending relations with your supervisor (or designee), internal staff, and external staff with professionalism and with due notice.
      This includes continuing to maintain client confidentiality forever-- even after an internship has ended, no matter the cause.
  6. At the end of an internship, you should be disclosing how you are preparing to terminate your internship experience successfully/ professionally, especially regarding clients, both in seminar-related activities and with your agency supervisor.
  7. At the end of your internship, you should consider sending a thank you letter to the agency personnel who played a key role in sponsoring your internship experience, and you should also consider asking them to be a reference.
  8. At the end of your internship, it is appropriate for you to list your internship experience on your resume.
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