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The Department of Economic & Workforce Development provides customized training and services that support local business and industry. The Department links the College to the associated efforts of local, regional, and state agencies for economic and workforce development.

The Customized Training Program supports the economic development efforts of the State by providing education and training opportunities for eligible businesses and industries. The program was developed in recognition of the fact that one of the most important factors for a business or industry considering locating, expanding, or remaining in North Carolina is the ability of the State to ensure the presence of a well-trained workforce. The program is designed to react quickly to the needs of businesses and to respect the confidential nature of proprietary processes and information within those businesses.

The purpose of the Customized Training Program is to provide customized training assistance in support of full-time production and direct customer service positions created in the State of North Carolina, thereby enhancing the growth potential of companies located in the state while simultaneously preparing North Carolina’s workforce with the skills essential to successful employment in emerging industries.

Those businesses and industries eligible for support through the Customized Training Program include manufacturing, technology intensive (i.e., information technology, life sciences), regional or national warehousing and distribution centers, customer support centers, air courier services, national headquarters with operations outside North Carolina, and civil service employees providing technical support to United States military installations located in North Carolina.

In order to receive assistance, eligible businesses and industries must demonstrate two or more of the following criteria:

•    The business is making an appreciable capital

•    The business is deploying new technology;

•    The business is creating jobs, expanding an existing workforce, or enhancing the productivity and
profitability of the operations with the State; and

•    The skills of the workers will be enhanced by the assistance.

Resources may support training assessment, instructional design, instructional costs, and training delivery for personnel involved in the direct production of goods and services. Production and technology support positions are also eligible for training support.

Full-time probationary employees of qualified Customized Training companies are eligible for training delivered by the Community College.

The use of Customized Training funds requires that trainees are paid by the company for all time during training hours.

The College offers quality initiative classes that provide training and technical assistance in productivity improvement, total quality practices and international quality standards for businesses, healthcare providers, and public and private sector agencies. Offerings include Six Sigma, Lean, basic quality skills, statistical process control, and all phases of ISO 9001:2000 implementation. The College also partners with the American Society for Quality to provide quality course offerings. Additionally, specialized resources are available through a lending library for quality information.

Training opportunities include:

•    Blueprint Reading

•    Braising, Soldering, and Welding

•    Forklift Operation and Safety

•    CPR/First Aid/Blood Borne Pathogen

•    Customer Service

•    Leadership Development

•    OSHA 10 Hr and 30 Hr General Industry Standards

•    OSHA 10 Hr and 30 Hr Construction Standards

•    APICS

•    Building Operator Certification

•    Fundamentals of Advanced Manufacturing

•    Fundamentals of Automated Machining

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