Guest Service Management

Subject ID Classroom Hours Lab Hours Clinic Coop Or Shop Hours Credit Hours
HRM
124
2
2
0
3
Prerequisite:

DMA 030, ENG 080, RED 090 or placement

Corequisite:

CUL 142

This course is designed to provide an introduction to the culture of dining room service management. Emphasis is placed on the dignity and psychology of service work, dining room organization/infrastructure, service delivery and modeling management roles in a dining room environment. Upon completion, students should be able to demonstrate an understanding of the guest/server dynamic and apply these principles in a dining room setting.