This course provides a laboratory experience for enhancing student skills in lodging front office procedures. Emphasis is placed on practical computer applications of reservations, registration, guest satisfaction, occupancy and revenue management, security, interdepartmental communications, and related guest services. Upon completion, students should be able to demonstrate a basic proficiency in computer-based, front office applications. This course will also examine computer applications associated with bed and breakfast facilities.
- Prerequisite: DMA 030, DRE-098, ENG-110 or placement
- Corequisite: HRM 120
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