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Front Office Procedures Lab

Subject ID Classroom Hours Lab Hours Clinic Coop Or Shop Hours Credit Hours
HRM 120A 0 2 0 1
Prerequisite

DMA 030, DRE-098, ENG-110 or placement

Corequisite

HRM 120

Description

This course provides a laboratory experience for enhancing student skills in lodging front office procedures. Emphasis is placed on practical computer applications of reservations, registration, guest satisfaction, occupancy and revenue management, security, interdepartmental communications, and related guest services. Upon completion, students should be able to demonstrate a basic proficiency in computer-based, front office applications. This course will also examine computer applications associated with bed and breakfast facilities.

Credit by examination is not available for this course because of the nature of the course and in some cases safety requirements in the use of equipment. Any exceptions must be with the approval of the department chairperson.

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