A-B Tech student banner 2014

Front Office Procedures

Subject ID Classroom Hours Lab Hours Clinic Coop Or Shop Hours Credit Hours
HRM 120 3 0 0 3

DMA 030, DRE-098, ENG-110 or placement


HRM 120A


This course introduces a systematic approach to lodging front office procedures. Topics include reservations, registration, guest satisfaction, occupancy and revenue management, security, interdepartmental communications, and related guest services. Upon completion, students should be able to demonstrate a basic understanding of current front office operating systems, including efficient and courteous guest service. This course will also examine the management of bed and breakfast facilities and the housekeeping requirements for lodging, its operation and management, and its working relationship with the front office.

Credit by examination is not available for this course because of the nature of the course and in some cases safety requirements in the use of equipment. Any exceptions must be with the approval of the department chairperson.

My A-B Tech
I want to…